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Bringing People Back to Work: Flutter

Flutter and Livewell

The Brief

The Coronavirus pandemic pushed more of the nation’s workforce into their homes, and into isolation. Telephone and Zoom calls became the new standard for interaction. Today, isolation has now been lifted and workers are being encouraged to return to the office. Some are excited to go back to work, but may be apprehensive about how safe it is. Others may not want to return to work at all, as they are content with this change in lifestyle. Either way, Flutter wanted to cultivate an office culture, and create a workspace, where people feel comfortable, entertained, content, and willing, to return to the office whether on a full-time or hybrid basis.

Flutter Office Refreshment Area

Opened in August 2021, the Flutter offices are located in Wellington Place, Leeds, and include seven floors of unique open plan desk space, with a recreational space on the top floor boasting an outdoor balcony and a gaming station. Their open plan contemporary office space operates as a hub for a tech and digital company that has grown quickly to become a market leader in the betting and gaming world. Flutter developed this incredible space over a two-year period, in the midst of the Covid-19 Pandemic, which created further considerations for the design and facilities.

The new Flutter offices in Leeds are buzzing with young professionals working hard to thrill, excite, and entertain their customers. As we slowly move further from the dread of the Pandemic, Flutter has begun to use a hybrid approach to their working situation. Team members work from home when they need quiet and concentration, but come into the office when they need to engage with other team members, creating an environment where members of the team can be happier and more effective in the work place.

In addition to creating an attractive, practical workspace to inspire dynamic individuals and teams, the space needs to ensure the workforce feel safe and welcome back to an office environment after a sustained period of home working. To encourage people to come into more, Flutter decided to further enhance this already incredible space, with premier, top of the line refreshment and vending equipment to deliver the best possible goods and services to their employees, whilst maintaining a safe, comfortable environment.

Rob Sweeney

UK Regional Workspace Manager at Flutter Entertainment Plc

Flutter is fully endorsing hybrid working. We want people to feel safe and secure in their working environment, and we don’t want to take people away from the advantages of working from home. However, if we can create a space where people want to come into work, then we can encourage that effective, valuable, face-to-face engagement that nobody can have on any online chat.

Coffee Breakout Area

The Proposal

As well as the seventh floors’ recreational space, the offices contain five main workplace break areas, and a central coffee area. These are the hub of the workspace on each floor providing space for a break from deskwork, a chance to get refreshments and have those all-important informal social interactions with colleagues. After a year of Zoom, this in-person contact is something many employees have missed, and something all office spaces need to provide in order to leverage the advantages of coming into the office compared to home working.

Office Vending Machines 

The smart vending equipment is absolutely premium, for example, the sleek modern machines include features such as; 

  1. temperature control
  2. contactless options creating a low contact environment for Covid safety.
  3. touchscreen to display information and make purchases
  4. remote access so Livewell can analyse and monitor the products purchased more effectively and efficiently enabling us to manage and maintain the products and equipment
Vending Machine

Vending Products

Automated self-serve vending machines contain a range of popular branded products, as well as a variety of healthier options. These machines provide a high standard of refreshment, with a large selection of modern choices. The Hydration and Snack Stations sit neatly in alcoves and provide quick and easy acres to refreshments with a contactless payment system to suit the accelerated post-covid switch away from cash. The Hydration Station contains a variety of drink options to satisfy anybody’s thirst. The Snack Stations provide a multitude of snack options to satisfy that midday craving.

Coffee Machines 

The coffee machines Livewell installed are just as impressive as the vending equipment. The machines Livewell provided Flutter include; 

  1.  top end, fresh milk and fresh beans
  2.  milk injection technology to create premium results
  3.  a full menu of coffee shop quality coffees and hot chocolate drinks, including cold frappé options, and Galaxy Hot Chocolate

These clean, easy-to-use machines are perfect for providing a range of coffee choices for young professionals. In addition, the ‘distance selection’ menu selection allows staff to place their cup and make their choice without the need to touch the machine at any point – great for those concerned about touch points.

Aaron Prout

MD, Livewell Vending

At Livewell, we carefully source the top end machines, and augment them with the latest technologies that enable us to work smarter and more efficiently. Satisfaction is our priority, so we always try to provide the highest quality and widest range of products possible, giving people popular brands to choose from, and healthier options to keep people happy. We even created our own Livewell Medium Roast Coffee so we know we can provide the best hot drinks possible.

Implementation

All-in-all Livewell provided Flutter with eleven different premium and/or bespoke vending machines, and 6 exceptional top-of-the-line coffee machines. The vending machines contain a range of popular branded products for everybody to enjoy, as well as a variety of healthier options. The machines provided were a combination of the Coffee Station, Snack Station, Hydration Station, and a combination machine on floor seven tailored to the specific needs of that breakout space. 

Flutter had specific ideas about what they wanted for their space, and Livewell were happy to deliver. Livewell provided bespoke vending models specifically designed to accommodate the alcove spaces in the building, sourcing slimmer yet equally effective models, proving Livewell’s dedication to their clients, and the lengths they will take to provide a service that excels. These particular machines are embedded within the office space which is convenient, looks great, and is stylistically perfect for Flutter’s sleek new offices.

Outcome

Within these breakout spaces, Livewell Vending have provided a range of food and drink options throughout this space to enrichen the work environment and refresh and sustain the lively, energetic workforce that populate the space. While Flutter continues to develop their hybrid working style, they are bringing people back to work using the contemporary workspace and by providing refreshment services to the staff that work there.

Flutter is at the forefront of developing the post-modern office space and hybridised working style, catapulting from the Coronavirus pandemic. They know that isolation has changed not only how people do their work, but how they think about their work. People are happy with the time and the space that working from home provides them. However, the workspace still has value, providing a space for face-to-face interactions that build the company, as well as build the individuals within it, to meet and develop upon ideas and each other in a way that a Microsoft Teams meeting could never do. For Flutter, this is the new normal. A hybridised working style, supplemented by a premium office space, with top-tier refreshment services to optimise performance and boost morale.  

Are you looking for a vending solution for your office environments? Complete our Solution Wizard or contact us to discuss your requirements further. 

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The Complete Coffee Solution: Hospital Case Study

Flutter and Livewell

Barista-quality coffee with fresh milk | >7000 drinks dispensed per month | <45 seconds per drink | 

A leading hospital in Yorkshire approached Livewell, as a local vending and coffee supplier, seeking to improve the hot drinks provision within the main bistro in the lobby of the hospital. 

THE OBJECTIVES

The café bistro team had experienced difficulties with the coffee machines they had in place, both in terms of reliability and also efficiency of operating in a busy location producing 7000 drinks a month. As well as replacing the equipment, the team also wanted to improve the range and quality of coffee served to staff and visitors, by reviewing the ingredients. Finally, they wanted to have in place a promotion and marketing plan to support the launch of the new, improved offering.

THE SOLUTION – EQUIPMENT

In terms of equipment, Livewell Coffee recommended the installation of two Gaggia La Radiosa coffee machines. Incorporating a ground-breaking EvoMilk fresh milk system. These Italian-made machines provide a class-leading automated solution that delivers barista-quality coffee at the touch of a button. Additional feature benefits included: 

  • – 10″ full HD touchscreens which can display multiple pages of up to 12 selections per page, plus logos, notices, videos etc…
  • – 2 beans (medium roast and decaf) + 1 soluble (chocolate) layout 
  • – 4.5-litre capacity glass front milk fridges 
  • – Dispenses drinks in < 45 seconds 
  • – Energy saving set up with ‘A’ rated efficiency and easy cleaning cycle 
  • – A 3-year maintenance service contract including all parts and labour 

Livewell Coffee installed the machines less than 4 weeks after the initial order and full staff training was provided on the day.

THE SOLUTION – INGREDIENTS

Following the installation, a taste test was arranged to compare the specialist medium roast and decaf coffee beans from Livewell Coffee with the café bistro’s current beans, sourced from a general food wholesale supplier. 

Present at the tasting session were the Head of Facilities, Director, Deputy Catering Manager, Assistant FOH Manager and Front-of-House Catering Manager.

It was a unanimous decision that the beans from Livewell Coffee (with the smoothest of tastes and just a hint of caramel and berries!) produced far superior coffees and had the added benefit of being roasted within the heart of Yorkshire. 

Therefore, it was agreed that Livewell Coffee would supply the coffee beans going forward and would also supply both the 8oz and 12oz paper cups for the bistro. The chosen cups were twin-walled to provide great drink insulation and included a paper lid so that everything could be recycled together, which tied in nicely with the net zero strategy of the hospital

THE SOLUTION – MARKETING SUPPORT

Livewell Coffee provided the café bistro with three promotional campaign concepts to choose from, all designed to promote the introduction of the new machines, the improved drink quality and the new environmentally friendly cups to patients, visitors and staff. 

Once a concept was chosen, framed A1 posters and table talkers were designed, printed and installed, As well as promoting the benefits of the new coffee offer, they also incorporated a hot drinks menu, showing the full range of drink choices, and prices for both visitors and staff. An MP4 video was also produced, for the hospital to share across all its social platforms. 

CONCLUSION

Livewell Coffee provided a full coffee solution for the café bistro that not only increased efficiency but also improved the quality of its products, as well as incorporating a more environmentally friendly approach. The implementation of the project had a swift turnaround and was managed extremely efficiently, demonstrating the benefits of working with a local supplier.