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Results That Speak for Themselves
Hospital café environment serving staff, patients and visitors
80
Drinks/Day
Sold on average
100%
Staff satisfaction
reported informally
Staff pay ~70% less per drink compared to high street chains — saving £2.25–£2.45 per cup, with convenience and no queues.
Client Overview
- Organisation: Leading Yorkshire Hospital
- Sector: Healthcare
- Location: Yorkshire, UK
- Environment: Main hospital lobby café bistro serving staff and visitors
The Challenge
The hospital’s main lobby café bistro required a more reliable and efficient hot drinks solution to support high daily demand. Existing coffee machines were struggling to keep pace with service requirements and were creating operational challenges for the catering team. The hospital also wanted to improve the quality of the coffee offering while ensuring the system could operate effectively in a busy environment producing around 7,000 drinks per month.
Procurement Requirements
- Organisation: Leading Yorkshire Hospital
- Sector: Healthcare
- Location: Yorkshire, UK
- Environment: Main hospital lobby café bistro serving staff and visitors
Why Livewell Was Selected
The café bistro team had experienced difficulties with the coffee machines they had in place, both in terms of reliability and also efficiency of operating in a busy location producing 7000 drinks a month. As well as replacing the equipment, the team also wanted to improve the range and quality of coffee served to staff and visitors, by reviewing the ingredients. Finally, they wanted to have in place a promotion and marketing plan to support the launch of the new, improved offering.
Solution Delivered
Service Scope
Livewell implemented a complete coffee solution for the hospital café bistro, ensuring the equipment, ingredients and staff training were delivered as a coordinated service.
- Consultation on equipment specification for high-volume service
- Supply and installation of automated coffee equipment
- Supply of specialist coffee beans and consumables
- Staff training on machine operation and cleaning procedures
- Ongoing technical maintenance and service support
- Implementation delivered within four weeks of order
Equipment and Technology
Two automated coffee systems were installed to support the café’s high daily demand.
Operational Benefits
Staff Outcomes and Feedback
“The new machines have significantly improved the speed and quality of coffee service in our café. Staff find them easy to operate and the quality of the drinks has been very well received by both staff and visitors.”
Café Bistro Management Team, Yorkshire Hospital
Key Benefits
Barista-quality Fresh Milk Coffee
High-volume Drink Production Capability
✓ Improved Service Efficiency
Locally Roasted Coffee Supply
Sustainable Consumables Aligned with Hospital Strategy
Considering a coffee solution for a hospital café or healthcare environment?
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