Support

Contact Forms

Please select a tab to get started.

Livewell Vending logo

Make an Enquiry

This field is for validation purposes and should be left unchanged.
Name(Required)
  • Note: We supply vending and coffee solutions across the North of England and North Midlands, typically from Hull to Liverpool and from Newcastle to Derby.

  • Note: We supply established organisations only and do not supply private individuals.
By clicking submit below, you consent to allow Livewell Vending to store and process the personal information submitted above to provide you the content requested.
By clicking submit below, you consent to allow Livewell Vending to store and process the personal information submitted above to provide you the content requested.

Refund request

This field is for validation purposes and should be left unchanged.

Please fill out the details in the form below so that we can process you refund.

Name(Required)
If you paid by card/or Apple/Google pay please provide the last four digits or the device code of the card used (please note that apple and android pay will be you virtual card number)

Report a machine fault

This field is for validation purposes and should be left unchanged.
Name(Required)

Subscribe

This field is for validation purposes and should be left unchanged.

Frequently Asked Questions

A selection of our most common support questions.

View All FAQs

Can we operate the vending machines ourselves?

Yes — Livewell provides self-fill vending machines with expert installation and ongoing support. You control the stock and day-to-day operation, while we supply the equipment and optional extras like payment systems and telemetry.

How does Livewell’s fully managed vending service work?

It’s a hassle-free solution. We install and operate modern vending machines at your site, restock and maintain them, and provide real-time telemetry data. You can earn extra income via a profit share model with no upfront costs in most cases.

What types of coffee machines do you offer?

We provide a wide range of coffee machines to suit different environments and needs — from traditional barista machines to fully automated self-serve or vending machines. Our machines are ideal for offices, coffee shops, hotels, restaurants, and even residential buildings.

Can I manage my coffee machine remotely?

For machines equipped with touchscreens, our cloud software allows you to manage devices remotely. You can update playlists, screensavers, user interfaces, and recipe parameters from anywhere — giving you complete control over your coffee offering.

What is a smart store?

A Smart Store is an unattended retail solution that combines intelligent shelving and camera technology with a seamless self-service experience. It allows you to offer a wide range of products in new spaces, with minimal staffing and maximum control.

What is a smart store experience like for a customer?

Fast, simple, and inclusive. Customers tap their card to access the cabinet, select their items, and go. Audio assistance ensures the system is accessible to visually impaired users too — helping you deliver an excellent service to all.

Product Manuals

Acess downloadable manuals, setup guides and technical documentation

Vending machine manuals
Coffee machine manuals
Payment system and accessory manuals

Instructional Videos

Watch step-by-step guidance covering machine operation, cleaning, maintenance and troubleshooting.

Need to Contact Us?

If you need help with an existing machine, product advice or general support, our team is happy to help.

Contact Us Now