Airport Case Study:

Leeds Bradford Airport – New Terminal

Fully managed vending machines across landside and airside terminal environments

Results That Speak for Themselves

New terminal vending performance – reported site metrics

161

Vends/Machine/Week
Sold on average

99%

Customer satisfaction
reported informally

Harrogate Spring  Water 500ml£2453
Coca Cola 500ml£706
Pepsi Max 500ml£428
Reb Bull 250ml£402
Cadbury Twirl £145

To sellers per month -a significant proportion on vending units are dedicated to chilled water in bottles made from recycled plastics.

Client Overview

  • Organisation: Leeds Bradford Airport
  • Sector: Transport / Aviation
  • Location: Leeds, West Yorkshire
  • Environment: Airport concourse, departure lounge, staff areas, assisted travel, & arrivals

The Challenge

The airport redevelopment and opening of the new terminal at Leeds Bradford Airport created a requirement for reliable, high-capacity vending solutions capable of operating across both landside and airside locations. The machines needed to serve high passenger volumes while maintaining uptime, product availability, and a presentation aligned with the new terminal environment.

Procurement Requirements

  • High-reliability vending suitable for continuous operation
  • Remote monitoring and stock control
  • Equipment and ranges suitable for passenger and staff areas
  • Modern machine design compatible with terminal aesthetics
  • Fully managed service and maintenance

Why Livewell Was Selected

Livewell was selected because of its proven experience operating vending in transport environments, its ability to manage multiple machines across a large estate, and its use of remote telemetry to support strong uptime and availability, all delivered through a fully managed service model.

Solution Delivered

Service Scope

  • Supply and installation of vending machines
  • Tailored product range selection for passenger demand
  • Remote monitoring and fault reporting
  • Client online portal access to sales management data
  • Ongoing servicing and replenishment

Equipment and Technology

  • Nine passenger facing Snack, cold drinks and hot drinks vending machines
  • Three staff room cold drinks and snack vending machines
  • Touchscreen interface with basket shopping feature
  • Cashless payment devices
  • Attractive, branded, machines aligned with terminal environment
  • Remote monitoring for maintenance

Operational Benefits

  • Convenient access to refreshments in key passenger routes
  • Increased sales in high-footfall locations
  • Improved machine uptime
  • Reduced manual intervention through remote monitoring
  • Consistent product availability

Client Feedback & Quotes

“The vending machines fit naturally into their surroundings and are strategically positioned, while their striking branding and diverse product selection are driving higher sales.”

Facilities Management LBA

Key Benefits

Leading Edge Machines

Eye-catching Presentation

Remote Stock Control

Versatility of Placement

Recycled Plastic Bottles

Considering a similar vending solution for your travel, transport, or leisure environment?”

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