Case Study

Leeds West Academy

How Leeds West Academy boosted morale and built community with premium self-service coffee.

Results That Speak for Themselves

80

Drinks/Day
Sold on average

100%

Staff satisfaction
reported informally

Academy£1
Starbucks£3.45
Caffè Nero£3.3
Costa Coffee£3.25
Pret A Manger£3.1

Staff pay ~70% less per drink compared to high street chains — saving £2.25–£2.45 per cup, with convenience and no queues.

Staff quoted as saying “better than Costa”

Creating a Welcoming Space for Staff

In early 2025, Leeds West Academy set out to improve staff wellbeing by launching a new “Staff Community Area” — a stylish, relaxed zone designed for recharging and connection. At the heart of this was a vision: barista-quality coffee, affordable and accessible throughout the day.

Finding the Right Coffee Partner

Operations Manager Sharon Hinchcliffe considered multiple vendors but chose Livewell Vending because:

  • Personable, responsive team who understood the school’s vision
  • Competitive pricing and value
  • Opportunity to test the machine at another local site
  • Attractive, modern machine fit for the new space

“Livewell stood out because they really listened and cared. Being able to try the machine before buying gave us total confidence in the decision.“

— Sharon Hinchcliffe, Operations Manager, Leeds West Academy

The Gaggia La Brilliante: Premium Coffee, Simple Experience

  • Fresh beans + fresh milk = barista-style coffee
  • Wide drink selection: espresso, cappuccino, latte, Galaxy® hot chocolate
  • Intuitive touchscreen & stylish design
  • Installed in April 2025 by Livewell’s expert team

Real Results for Staff and Culture

  • Staff call it “better than Costa”
  • It’s become a daily treat
  • Boosts morale and makes the staff area feel “special”
  • Encourages staff to use the shared space and connect more

“The machine has genuinely helped bring staff together. It’s raised morale and made the space feel really special.”

— Sharon Hinchcliffe

A Smart, Budget-Friendly Solution

Despite the low cost per drink, the high usage means the machine is self-funding—a big win for the school’s budget.

  • Despite £1 pricing, usage levels make the machine self-funding
  • Livewell handles consumables (coffee, decaf, Galaxy® powder)
  • Auto-reordering based on live usage data
  • Saves admin time and simplifies ordering

Remote Monitoring & Full Support Included

Livewell provides full technical maintenance and remote support, ensuring minimal disruption and maximum uptime. Livewell handles all maintenance and servicing while providing full remote access for school to:

  • Monitor sales and drink trends
  • Forecast stock usage
  • Improve budgeting accuracy

Key Benefits

Quality Coffee

Great Value

Boost Morale

Self Funding

Cloud Access

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