Barista-quality coffee with fresh milk | >7000 drinks dispensed per month | <45 seconds per drink |
A leading hospital in Yorkshire approached Livewell, as a local vending and coffee supplier, seeking to improve the hot drinks provision within the main bistro in the lobby of the hospital.
THE OBJECTIVES
The café bistro team had experienced difficulties with the coffee machines they had in place, both in terms of reliability and also efficiency of operating in a busy location producing 7000 drinks a month. As well as replacing the equipment, the team also wanted to improve the range and quality of coffee served to staff and visitors, by reviewing the ingredients. Finally, they wanted to have in place a promotion and marketing plan to support the launch of the new, improved offering.
THE SOLUTION – EQUIPMENT
In terms of equipment, Livewell Coffee recommended the installation of two Gaggia La Radiosa coffee machines. Incorporating a ground-breaking EvoMilk fresh milk system. These Italian-made machines provide a class-leading automated solution that delivers barista-quality coffee at the touch of a button. Additional feature benefits included:
- – 10″ full HD touchscreens which can display multiple pages of up to 12 selections per page, plus logos, notices, videos etc…
- – 2 beans (medium roast and decaf) + 1 soluble (chocolate) layout
- – 4.5-litre capacity glass front milk fridges
- – Dispenses drinks in < 45 seconds
- – Energy saving set up with ‘A’ rated efficiency and easy cleaning cycle
- – A 3-year maintenance service contract including all parts and labour
Livewell Coffee installed the machines less than 4 weeks after the initial order and full staff training was provided on the day.
THE SOLUTION – INGREDIENTS
Following the installation, a taste test was arranged to compare the specialist medium roast and decaf coffee beans from Livewell Coffee with the café bistro’s current beans, sourced from a general food wholesale supplier.
Present at the tasting session were the Head of Facilities, Director, Deputy Catering Manager, Assistant FOH Manager and Front-of-House Catering Manager.
It was a unanimous decision that the beans from Livewell Coffee (with the smoothest of tastes and just a hint of caramel and berries!) produced far superior coffees and had the added benefit of being roasted within the heart of Yorkshire.
Therefore, it was agreed that Livewell Coffee would supply the coffee beans going forward and would also supply both the 8oz and 12oz paper cups for the bistro. The chosen cups were twin-walled to provide great drink insulation and included a paper lid so that everything could be recycled together, which tied in nicely with the net zero strategy of the hospital
THE SOLUTION – MARKETING SUPPORT
Livewell Coffee provided the café bistro with three promotional campaign concepts to choose from, all designed to promote the introduction of the new machines, the improved drink quality and the new environmentally friendly cups to patients, visitors and staff.
Once a concept was chosen, framed A1 posters and table talkers were designed, printed and installed, As well as promoting the benefits of the new coffee offer, they also incorporated a hot drinks menu, showing the full range of drink choices, and prices for both visitors and staff. An MP4 video was also produced, for the hospital to share across all its social platforms.
CONCLUSION
Livewell Coffee provided a full coffee solution for the café bistro that not only increased efficiency but also improved the quality of its products, as well as incorporating a more environmentally friendly approach. The implementation of the project had a swift turnaround and was managed extremely efficiently, demonstrating the benefits of working with a local supplier.
